Car Guy
3 months ago
Well should have done this a long time ago.
First let me just say that the salesman and a guy called Carl were brilliant can't fault them, but the rest of the dealership i wouldn't never use again EXTREMELY POOR customer service. I bought a Mk3 ford focus RS from hillsford after trading in my Mk2 focus RS which was a beauty, now I had heard of a head gasket issue with the new car which I excepted but was ford motor company issue and not the dealer. However when I got my car in for the potential recall/repair they hadn't a clue what to do when the new parts would be in or how long I wouldn't have the car for, they never offered me a courtesy car anytime until I finally asked for one.
After nearly a month had gone by I got the car back and sorted so I thought, I took the car to my local hereford ford specialist who discovered a massive oil leak and parts of the engine that had gasket sealant lumps sticking out a very poor and rushed job. I had to fight to get the car back to hillsford as they couldn't pik the car up and advised me to ring the AA which I did they told me ford should sort this out so after a faffing around the car was on a low loader heading back to this dealership. They had the car for quite a while and when it was finally done after the 3rd time (I been back here lots of time prior to this) I carried on enjoying the car for around 5 months until I went to a garage down bristol a proper ford specialist to modify my car. However it was quickly pointed out by the MOUNTUNE specialists that my engine was not put back together properly and I had parts missing but the most thing that finished me was MY FUEL LINES were not secured and was burning on the manifold as a result the master mechanics took pictures of all the work that needed doing and off I went all way back to flaming malvern for 4th or 5th or maybe 6th time to get the engine sorted. Upon arrival with my family who were not impressed we presented the evidence to the salesman and Carl they were shocked and didn't know what to say I told them this time after being calm and patient to sort it and I wanted a courtesy car which I finaly got after 3 days I got my car back and after trying to further enjoy the car she sadly moved on, I know this review is very long but my God I so disappointed with ford dealers they just don't care even if you spend up to 30k on a ford RS never again I left the brand I love the cars but there dealerships including these sadly will not be getting my money again I'll miss a couple guys there but I won't miss the dealership
SHODDY WORKMANSHIP
POOR COMMUNICATION
RUSHED JOB
ONLY WANT TO SELL A CAR
F
